1 | Preamble
1. This document regulates the use of this website or any of the Trivialtalent Unipessoal, Lda websites, such as fanstore.pt among other domains and subdomains that belong to Trivialtalent Unipessoal, Lda. The general terms and conditions of sale are agreed between Trivialtalent Unipessoal, Lda., headquartered at Rua 25 de Abril, 1, A-do-Barriga, 2630-111 Arruda dos Vinhos - Portugal, tax identification number PT514770953, telephone contact +351 915 819 158 (Call for the national fixed network), hereinafter referred to as "Trivialtalent Unipessoal, Lda" and between any individual, hereinafter referred to as "user", who wish to make a quote through this website or any of the Trivialtalent Unipessoal, Lda websites.
2.º The parties agree that purchases made through this website will be governed exclusively by this contract, excluding any conditions previously available on one of the pages of this website.
Corporate Name: Trivialtalent Unipessoal, Lda.
2 | Object and scope
By accessing this website or any content found therein, the user declares to accept the terms and conditions presented below, which may be changed, so consultation is advised each time you visit this website from the internet.
The navigation and use of this website is governed by these general conditions of use, excluding any conditions previously available on the website or by prior express and written agreement. The prices shown on the website are merely indicative and do not constitute a contractual proposal. No sales are made through this website, only budget requests that are not binding.
Trivialtalent Unipessoal, Lda reserves the right, absolute and not subject to justification, to modify at any time the information and commercial offer presented on: products, prices, promotions, conditions of use, among other information present on the website, without the need for any prior notice.
The user must carefully read the conditions and policies present on this website and must not access, navigate, use or register without agreeing to all the conditions and information that we make available.
Browsing this website, as well as submitting forms or requests for quotes, implies acceptance by the user of these General Terms and Conditions of Use, as well as the information and conditions in Privacy Policy and Cookie Policy.
3 | Conditions of Use
The user undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties.
This website may have links to other websites, which may contain useful information for the user. These general conditions will not apply to third-party websites. As such, if the user visits another website, redirected from our website, he must read the conditions of use, privacy policy, among other information, present on the website he visits.
4 | Product Information
The photographs that illustrate the products are merely illustrative, do not enter into the contractual field and do not replace any commitment on the part of Trivialtalent Unipessoal, Lda. The reproduction of the colors of the products is the closest to reality. On the other hand, with regard to technical data sheets and product descriptions from our partners or suppliers, Trivialtalent Unipessoal, Lda declines all responsibility for the validity of their content.
Some products may have incorrect specifications or prices, which is why Trivialtalent Unipessoal, Lda checks prices whenever it processes quotes and sends the amended quote for user approval, the order becomes effective after confirmation in writing by the of the user.
The existence of the product in stock is only ensured after Trivialtalent Unipessoal, Lda receives the request for a quote and confirms the existence of stock with the supplier.
To have in count:
If you want to see or test our products, talk to us to confirm availability in our showroom in Arruda dos Vinhos.
5 | Pricing Information
The prices indicated on the website are merely indicative and do not constitute a contractual proposal, they are presented in Euros and the currency changes automatically depending on the user's country.
The price per unit of each type of product without VAT is shown, adding the VAT rate in force by law; the price per unit of each type of product with VAT included (excluding products with price subject to consultation).
In the case of sales to companies based in other countries, for more information send us an email or contact your manager.
Prices, images and specifications of products and services are subject to change without notice.
The Trivialtalent Unipessoal, Lda declines any responsibility for any publication or spelling errors on the website. When processing your budget and order, any and all pricing errors that may be displayed on the website due to technical anomalies will be detected and the user will be duly contacted and informed. If the price of the product or service shown on the website is actually lower, the difference will be refunded. If the price is higher, the user can accept or cancel the quote and order.
6 | Availability of Products and Services
In the event of a stock outage of the quoted item, the user will be notified of the estimated delivery period, and the order will only proceed after consent given by the user.
In case of unavailability, Trivialtalent Unipessoal, Lda can supply a good or provide a service to the consumer of equivalent quality and price, provided that this possibility has been foreseen before the conclusion of the order or in the order itself, in a clear and understandable way.
In case of absolute unavailability or discontinuation (stop being manufactured) of the ordered product, the user will be notified in order to enable its replacement by another product and the order will only proceed after consent given by the user. As there is usually a price difference, you should choose an item of approximate value, if the value is higher we will have to wait for the transfer of that difference.
In the event of absolute unavailability or discontinuation and if you do not wish to replace it with another product, the user may request a refund of the amount paid for the unavailable product.
The items available on the website have limited stock so they may become unavailable without prior notice.
7 | Reserved Area
Any user can register on our website to gain access to their reserved area where they can access and change their data, carry out and consult the order history and create a list of favorites.
If the user forgets the password he uses to log in, he can request that a new password be sent to his email address. To do so, click here and you will receive a notification with a new password that you must change the first time you access your reserved area.
8 | Payment Methods
For your convenience, we provide several payment options. You can pay for your order securely using an ATM Reference, MB Way, VISA/MasterCard Credit Card.
Trivialtalent Unipessoal, Lda authorizes Stripe to intermediate payments made by the user.
9 | Delivery of Parcels
All orders are delivered to the address indicated by the user. Orders are delivered through a transport company contracted by Trivialtalent Unipessoal, Lda or the user can pick up the order at the Trivialtalent Unipessoal, Lda Headquarters in Arruda dos Vinhos.
With delivery via a carrier, it is possible to track your orders via the Internet. The guarantee of shipment of orders will only be ensured upon and after confirmation of payment, regardless of the payment method.
As soon as you receive confirmation by email that your order has been dispatched, it must be delivered within 48 hours (mainland Portugal). If this does not happen, you should immediately communicate with our user support services. Deliveries by courier are only made to addresses where there is a guarantee that someone will be there to receive the order, otherwise it will be returned at the user's cost. Orders are only shipped after payment confirmation.
Trivialtalent Unipessoal, Lda can not be held responsible, in any way, for any damages, direct or indirect, arising from delays in deliveries or the unavailability of the ordered product.
10 | Transport
The user, when awarding a quote, and if the products are in stock, they will be sent after payment to the address provided in the registration, by email or telephone, and the expected delivery time and transport cost will be indicated (if applicable). applicable).
› Resale and delivery has an increase in the value of transporting the goods, regardless of the value of the order;
› Price and transit time will be indicated for each case.
11 | Billing
The invoice is issued and printed on letterhead when the order is completed and is delivered together with the order. The user can choose whether he wants an invoice or a simplified invoice.
12 | Complaints
If the user wishes to submit a complaint or request for information, he may contact Trivialtalent Unipessoal, Lda directly by registered letter to the above address or email info@fanstore.pt to be able to resolve the object of the complaint as soon as possible. Trivialtalent Unipessoal, Lda undertakes to provide a response within a maximum period of 15 working days from the date of receipt of the complaint.
To file a complaint through the Electronic Complaints Book, you must access the Complaint Book portal at www.livroreclamacoes.pt/inicio and follow the instructions. The paper Complaints Book is available at the public attendance points.
13 | Warranty
Products marketed by Trivialtalent Unipessoal, Lda are covered by the legal guarantee regime, excluding customized products.
In the case of a damaged product, with a manufacturing defect or if it presents anomalies due to damage caused by transport, the user must send an email to the company within 15 days after receiving the products and without having made any use of the with as much information as possible, you can also attach photographs to illustrate the breakdown or damage.
The product will be promptly replaced or the purchase price returned within a maximum period of 30 days from the date of knowledge of the anomaly. Products that include software must be returned with undamaged packaging.
14 | Responsibility
Browsing and using this website is at the sole risk of the user. To the maximum extent permitted by applicable law, Trivialtalent Unipessoal, Lda will not be liable to any user for any loss, damage, cost or expense incurred as a result of using the contents of this website.
Trivialtalent Unipessoal, Lda is not responsible for damages arising from any computer virus or other situations that prevent access and correct functioning of navigation and the functionalities of the website and services made available therein.
Trivialtalent Unipessoal, Lda declines any responsibility in case of violation of the legislation of the country where the order is delivered, the user must check the conditions of import and use of the products he intends to order.
15 | Applicable Law
The present general conditions, information present on this website and all contracts that may be concluded under the same are governed by Portuguese law.
16 | RAL - Alternative Dispute Resolution
Alternative Dispute Resolution encompasses mediation, conciliation and arbitration. Allows the user to resort to official entities to help resolve or guide a conflict before opening a litigious case in a Court. In compliance with current legislation, Law n.º 144/2015, of September 8, we inform you that, in the event of a dispute, the user may resort to an Alternative Consumer Dispute Resolution Entity:
Rua Damião de Gois, 31 – Store 6
4050-225 Porto
Phone: 225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@cicap.pt / Web: www.cicap.pt
The consumer can also resort to an "online" dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence for resolving disputes relating to contractual obligations resulting from sales contracts or of online services.
More information at the Consumer Portal www.consumidor.pt.
